Troubleshooting Common Microwave Issues

Created by Peter Smith, Modified on Fri, 18 Apr at 4:00 PM by Peter Smith

If your microwave isn’t working as expected, follow these steps to identify and resolve common issues. Whether it’s not turning on, heating unevenly, or making strange noises, this guide will help you troubleshoot and get your microwave back to working condition.


1. Microwave Not Turning On

Possible Causes:

  • Power supply issue

  • Blown fuse or tripped circuit breaker

  • Faulty door switch

  • Malfunctioning control board

Steps to Resolve:

  1. Check Power Supply:

    • Ensure the microwave is properly plugged into a working outlet.

    • Test the outlet by plugging in another appliance to verify it’s supplying power.

  2. Check the Circuit Breaker:

    • Go to the electrical panel and check if the circuit breaker has been tripped. Reset it if needed.

  3. Inspect the Microwave Door:

    • Microwaves will not operate if the door is not fully closed. Make sure the door latch is secure.

  4. Inspect the Fuse:

    • A blown fuse can prevent the microwave from turning on. If you’re comfortable with electrical work, check and replace the fuse. Otherwise, consult a technician.

  5. Check the Control Board:

    • If none of the above resolves the issue, the control board could be faulty.


2. Microwave Not Heating Food Properly

Possible Causes:

  • Faulty magnetron (heating element)

  • Low power setting

  • Turntable not rotating

  • Microwave door not sealing properly

Steps to Resolve:

  1. Check Power Settings:

    • Ensure the microwave is set to an appropriate power level. High power (100%) is best for most cooking tasks.

  2. Test the Magnetron:

    • The magnetron generates the microwave radiation to heat food. If it’s malfunctioning, the microwave will not heat properly. If you suspect a faulty magnetron, contact a professional for diagnosis and replacement.

  3. Ensure the Turntable is Rotating:

    • If the turntable is not rotating, the microwave may not heat food evenly. Make sure the turntable is properly aligned and check if it’s spinning freely. Clean any debris around the turntable’s motor.

  4. Check the Door Seal:

    • A faulty door seal can cause heat to escape, resulting in uneven heating. Check the door seal for damage or dirt buildup and clean it thoroughly.


3. Microwave Making Strange Noises

Possible Causes:

  • Objects inside the microwave

  • Worn-out turntable motor

  • Faulty fan or magnetron

Steps to Resolve:

  1. Remove Any Foreign Objects:

    • Check inside the microwave for any objects or utensils that may be causing rattling sounds. Never place metal items inside a microwave.

  2. Check the Turntable Motor:

    • If the noise is coming from the turntable, the motor may be worn out. Try removing the turntable and running the microwave. If the noise stops, the turntable motor might need replacing.

  3. Inspect the Fan:

    • A faulty fan can produce unusual noises. If the noise persists, inspect the fan and its motor for damage.

  4. Magnetron Noise:

    • A buzzing or humming sound could be coming from the magnetron. If the sound is loud or irregular, this could indicate a problem with the magnetron that requires professional inspection.


4. Microwave Door Will Not Close Properly

Possible Causes:

  • Misaligned door latch

  • Broken door hinge

  • Obstruction preventing the door from closing

Steps to Resolve:

  1. Inspect the Door Latch:

    • Ensure that the latch is properly aligned and not obstructed by food or debris. Clean the latch area if necessary.

  2. Check for Obstructions:

    • Inspect the microwave door and frame for any foreign objects that might prevent the door from closing completely.

  3. Examine the Door Hinges:

    • If the door hinges are damaged or bent, it could prevent the door from closing correctly. In this case, the hinges may need to be replaced by a technician.


5. Microwave Display Not Working or Showing Error Codes

Possible Causes:

  • Power supply issue

  • Faulty control board

  • Faulty display panel

Steps to Resolve:

  1. Check Power Supply:

    • Ensure the microwave is plugged into a working outlet and check if the circuit breaker has tripped.

  2. Reset the Microwave:

    • Unplug the microwave, wait for 1-2 minutes, then plug it back in. This can reset the system and clear any temporary glitches.

  3. Inspect the Control Board:

    • If the display is still not functioning, there might be a fault with the control board. A technician may need to inspect or replace the board.

  4. Check the Display Panel:

    • If the control board appears to be working but the display is blank or showing random numbers, the display panel may need to be replaced.


6. Microwave Sparking or Arcing Inside

Possible Causes:

  • Metal objects inside the microwave

  • Dirty microwave interior

  • Faulty or broken stirrer

Steps to Resolve:

  1. Remove Metal Objects:

    • Never place metal objects (e.g., foil, utensils) inside the microwave. These can cause sparks or arcing. Remove any metal and try again.

  2. Clean the Microwave:

    • A build-up of grease, food splatter, or even burnt food can cause sparking. Clean the interior thoroughly with a microwave-safe cleaner.

  3. Check the Stirrer:

    • The stirrer helps distribute heat evenly. If it's broken or malfunctioning, it can cause arcing. Inspect and replace if necessary.


7. Microwave Is Not Turning On When Using the Start Button

Possible Causes:

  • Defective start button

  • Control board failure

  • Electrical malfunction

Steps to Resolve:

  1. Test the Start Button:

    • Press the start button several times. If it feels sticky or unresponsive, it may be defective.

  2. Reset the Microwave:

    • Unplug the microwave, wait a minute, and plug it back in to reset the system.

  3. Inspect the Control Board:

    • If the start button is not responding, the issue could be with the control board. A technician may need to inspect and replace the board.


Safe Items for Microwave Use

  1. Microwave-Safe Glass

    • Glass containers labeled as microwave-safe (e.g., Pyrex, CorningWare).

    • These are perfect for reheating food and cooking because they heat evenly.

  2. Microwave-Safe Ceramic

    • Ceramic bowls, mugs, and plates that are labeled microwave-safe.

    • Be cautious of patterns that may contain metallic paint.

  3. Microwave-Safe Plastic

    • Plastic containers or wraps labeled as microwave-safe.

    • Important: Ensure the plastic is BPA-free, and always avoid using plastic that is not labeled microwave-safe.

  4. Paper Towels

    • Paper towels can be used to cover food to prevent splattering.

    • Make sure the paper towel is not printed with inks that could be harmful.

  5. Microwave-Safe Plastic Wrap

    • Some types of plastic wrap are microwave-safe. Always check the packaging for the label.

    • Be sure to leave a small gap for steam to escape.

  6. Microwave-Safe Parchment Paper

    • Parchment paper is safe to use in the microwave for cooking and baking.

    • It’s great for preventing food from sticking to containers or for wrapping food.

  7. Microwave-Safe Silicone

    • Silicone mats, baking dishes, and other silicone kitchen items that are labeled microwave-safe.

    • They heat evenly and are resistant to high temperatures.

  8. Wax Paper

    • Wax paper can be used to cover food and prevent messes during reheating.

    • Do not use wax paper at high temperatures, as it can catch fire.

  9. Microwave-Safe Paper Plates

    • Basic paper plates that are microwave-safe (check the label).

    • Avoid plates with any metallic parts or decorative coatings.


Items to Avoid Using in the Microwave

  1. Metal

    • Do not use any metal items, such as aluminum foil, metal pans, or utensils.

    • Metal can cause sparks, fires, and damage to the microwave.

  2. Styrofoam

    • Styrofoam containers and cups should not be microwaved, as they can melt and release harmful chemicals.

  3. Plastic Containers Not Labeled Microwave-Safe

    • Avoid using containers not specifically labeled as microwave-safe, as they can warp, release harmful chemicals, or catch fire.

  4. Plastic Bags

    • Plastic grocery bags or other non-microwave-safe bags can melt and release toxic fumes.

  5. Cloth Towels

    • Cloth towels or rags can catch fire in the microwave and are not safe to use.

  6. Plastic Takeout Containers (unless labeled microwave-safe)

    • Many takeout containers are not designed for microwave use and may melt or warp.

  7. Non-Microwave-Safe Ceramic

    • Some ceramic mugs, plates, or bowls may have metallic paint or glazes that are unsafe for microwaving.

  8. Eggshells

    • Whole eggs in their shells should not be microwaved. They can explode due to the pressure buildup inside.

  9. Metallic Trim or Decorations

    • Avoid containers with metallic trim or decorations, even if the base material is microwave-safe. The metal can cause sparks.

  10. Single-Use Plastic Containers

    • Many single-use plastics, such as those used for takeout, are not microwave-safe and can leach harmful chemicals when heated.


Additional Tips:

  • Microwave-Safe Labels: Always check if the item is labeled "microwave-safe." If it doesn’t have the label, it’s best to avoid using it in the microwave.

  • Avoid Tight Seals: When using containers with lids, ensure the lid is vented or loosely placed to allow steam to escape, preventing pressure buildup.

Error Code
Failure Mode
Action
Er1
Inverter Failure
Unplug the oven, wait 10 seconds, then plug it back in again. If the error re-occurs, contact customer service at 1-800-562-0738 for assistance.
Er2
Communication failure between control board and display board
Unplug the oven for 10 seconds then plug it back in again. If the error re-occurs, contact customer service at 1-800-562-0738 for assistance.
Er3
Open circuit alarm
Close door properly or check if any object is obstructing door closure. If the error re-occurs, contact customer service at 1-800-562-0738 for assistance.
Er4
Short circuit alarm
Unplug the oven immediately and call customer service at 1-800-562-0738 for assistance. Do not use until repaired by a qualified technician.
Er5
Low temperature alarm
Clear the error and attempt to warm a cup of water for 30 seconds. If the error re-occurs, contact customer service at 1-800-562-0738 for assistance.
Er6
High temperature alarm
Move over to a different outlet; Warm up a cup of water for 30 seconds; if the error occurs again contact Customer Service at: 1 -800 -562 -0738 For Assistance
E33
High Current Detected
Unplug the oven, wait for 10 seconds then plug it back in again if The Error Reoccurs Contact Customer Service At: I -800 -562 -0738 For Assistance
E34
High Component Temperature Detected
Unplug The Oven For At Least IO Seconds Then Plug It Back In Again; If The Error Reoccurs Contact Customer Service At I -800 -562 -0738 For Assistance
E35
Magnetron Failure
Unplug The Oven Immediately And Call Customer Service At


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